Privacy Policy

Last updated: September 30, 2025

At Renderique, operated by nemo.ai inc., we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered product photography service.

Key Commitment: We will not sell, rent, lease, share, or otherwise disclose your information to third parties for their marketing purposes without your explicit consent.

1. Information We Collect

We collect two main types of information when you use Renderique:

Store-Related Information

When you connect your Shopify store to Renderique, we collect:

Store name and URL
Contact information (email address, business name)
Product information (names, descriptions, images)
Account and subscription details
Payment information (processed securely through our payment providers)

Usage and Technical Information

We automatically collect information about how you use Renderique, including:

Session data and timestamps
Features accessed and actions taken
Generated images and style preferences
Device information (browser type, operating system)
IP address and general location data
Log data (errors, performance metrics)

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

To provide and maintain Renderique's AI-powered photography service
To process and generate product images based on your requests
To enable integration with your Shopify store
To process payments and manage subscriptions

Service Improvement

To train and improve our AI models and algorithms
To analyze usage patterns and optimize performance
To develop new features and photography styles
To conduct research and testing

Communication and Support

To respond to your inquiries and provide customer support
To send service-related notifications and updates
To inform you of new features or changes to our service
To send marketing communications (with your consent)

Legal and Security

To investigate potential violations of our Terms of Service
To detect and prevent fraud, abuse, or security issues
To comply with legal obligations and respond to legal requests
To protect the rights and safety of our users and the public

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We work with third-party service providers who assist us in operating Renderique, including:

Cloud hosting and storage providers
Payment processors
Analytics and performance monitoring tools
Customer support platforms

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

If nemo.ai inc. is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.

With Your Consent

We may share your information for purposes not described in this policy with your explicit consent.

4. Data Storage and Security

We implement industry-standard security measures to protect your information:

All data transmissions are encrypted using SSL/TLS protocols
Data is stored in secure, access-controlled facilities
We use encryption for sensitive data at rest
Access to personal information is restricted to authorized personnel only
We conduct regular security audits and vulnerability assessments

Important: While we implement reasonable security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Data Location

Your information is stored and processed in the United States. By using Renderique, you consent to the transfer of your information to the United States and other jurisdictions where we or our service providers operate.

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy:

Account information is retained while your account is active
Generated images may be retained for service improvement purposes
Usage data is typically retained for up to 24 months
Legal and compliance records are retained as required by law

When you close your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

6. Your Rights and Choices

You have several rights regarding your personal information:

Access and Updates

You can access and update your account information at any time through your Renderique account settings. If you need assistance, contact us at support@nemo.ai.

Data Deletion

You can request deletion of your personal information by contacting us. Please note that some information may be retained as required by law or for legitimate business purposes.

Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any marketing email or by adjusting your account preferences.

Cookies and Tracking

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of Renderique.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Maintain your session and remember your preferences
Analyze how you use Renderique
Improve service performance and user experience
Provide personalized content and recommendations

8. Children's Privacy

Renderique is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at support@nemo.ai.

9. International Users

If you are accessing Renderique from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States. By using our service, you consent to this transfer and processing.

Users in the European Economic Area (EEA), United Kingdom, and other jurisdictions with data protection laws have additional rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing

To exercise these rights, please contact us at support@nemo.ai.

10. Third-Party Links and Services

Renderique integrates with Shopify and may contain links to other websites or services. This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Posting the updated policy on our website
Updating the "Last updated" date at the top of this policy
Sending you an email notification (for significant changes)

Your continued use of Renderique after changes become effective constitutes acceptance of the updated policy.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to say no to the sale of personal information
Right to access personal information
Right to equal service and price

To exercise these rights, contact us at support@nemo.ai. We do not sell your personal information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: support@nemo.ai
Company: nemo.ai inc.

14. Aggregate Information

We may create aggregate or anonymized information that does not identify you personally. This aggregate information may be used for research, analytics, and service improvement purposes without restriction.